Last Updated: [2-11-2025]

At pinsneakers.com, we are dedicated to ensuring that your order is processed, shipped, and delivered promptly and efficiently. Please review the following information regarding our delivery and shipping procedures:

1. Order Processing

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is confirmed, you will receive an email confirmation.
  • When your order is shipped, you will receive a shipping confirmation along with a tracking number.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to suit your needs. Shipping costs and options will be displayed at checkout based on your location.

Estimated delivery times:

  • Standard Shipping: 7–14 business days
  • Expedited Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Please note: Delivery times are approximate and may be affected by external factors such as customs clearance, weather conditions, or courier delays.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Any available promotions or shipping discounts will be applied automatically.
  • For international orders, additional charges such as customs duties or taxes may apply. These charges are the responsibility of the customer.

4. International Shipping

pinsneakers.com ships to most international destinations.
However, certain locations may have restrictions on shipping methods or specific products. If shipping to your address is not possible, you will be notified at checkout.

International delivery times may vary due to customs processing and local postal services. Please allow extra time for international shipments.

5. Order Tracking

Once your order is shipped, we will send you a tracking number via email.
You can use this number to track your shipment directly through the carrier’s website.

For tracking issues or questions about your shipment, contact us at contacts@pinsneakers.com.

6. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect shipping information
  • Refused delivery
  • Unavailability of the recipient

We will contact you to arrange re-shipment. Additional shipping fees may apply.

Please ensure your shipping details are correct to avoid delays.

7. Lost or Damaged Packages

While we take great care with packaging, unexpected issues may arise.
If your package is lost in transit or arrives damaged, contact us immediately at contacts@pinsneakers.com with your order number and any relevant photos.

We will liaise with the carrier to resolve the issue and ensure you receive your product.

For high-value items, we recommend selecting shipping options with tracking and insurance.

8. Delivery Address Changes

Need to update your shipping address?
Please contact us immediately after placing your order via contacts@pinsneakers.com.
Once an order is shipped, we are unable to modify the delivery address.

9. Refunds & Returns

For details on returning items or requesting a refund, please refer to our Refund and Return Policy.

10. Need Assistance?

Our customer support team is here to help!
Contact us via: